The products supplied by the online store vrises.gr can be returned and you can request their replacement in all cases (1,2) in which:
with proven fault of vrises.gr were sold wrong products or
products of poor and defective quality (in order to determine the poor and defective quality and to replace the products, the customer is obliged to send us photos in digital format to info@vrises.gr).
This provision does not cover products covered by third party warranties such as the product manufacturer or his representative. (To see if your product has a warranty, refer to our online store vrises.gr, find the product you bought or that you intend to buy and see if you state that it contains a warranty. You are responsible before each purchase to see if the product / products / products you intend to buy contain a warranty. In such cases you can contact vrises.gr to indicate the contact details of the product dealership. We also do not accept returns on products where any product has been modified / used.
Transportation, assembly and other additional services are non-refundable. We are not liable to users for any damages that may arise from the execution or non-execution of their order once the products of the order have been delivered to the carrier for delivery to the user. If there is such an issue, contact us and we will indicate the contact details of the transport company.
In case of return of products that have been received by the customer’s courier, they must return to our headquarters in the same way, even in case of a defective product (the transfer is borne by the customer).
In any case and for all the above cases (1,2) the maximum return period for replacement can not be extended beyond fourteen (14) calendar days from the date of receipt. In addition, for all the above cases (1,2) the product to be replaced-repair must be accompanied by the original proof of purchase. For all the above cases (1,2) the products to be replaced-repaired must be in the condition received by the customer, completely unused (as new) and without damage and their packaging must be the one that normally accompanies the product and is in excellent condition, along with all the documents that accompanied the product (eg DAT, Retail Rep. etc.). Before each return, it is recommended to contact vrises.gr at 697 2834 993 or through the contact form of the website.
In any case, return and replacement is possible under the following conditions:
contact the Online Store the same day or the next working day
το προϊόν δεν έχει χρησιμοποιηθεί
the product is accompanied by all the necessary documents that prove the transaction (eg DAT, Retail Rep. etc.)
Specifically:
In case any item you received is problematic you can bring / send the product, in this case you will bear the cost of transport. If the product shows a manufacturing defect, we replace it immediately for free. Excluded from this provision are products covered by third party warranties such as the product manufacturer or his representative. Also if the customer returns the products by non-cooperating transport / courier of the company then the costs are borne by him in each case (even if the product is defective).
In case we sent you the wrong item, we send you the right one and bear the cost of transportation, old and new product.
In case it does not work for you, you can change it within 14 days (with its complete packaging), with the customer assuming the cost of transporting the product. You will be given a credit note or a refund. In case the products are not returned within 14 days then vrises.gr may not accept any return and replacement.
If the conditions are met and the return of the product is accepted, the consumer is entitled to receive a credit note of equal value for the purchase of another product (s) or a refund. Product that has been sold with an extra gift should be returned with the extra gift.
In case of repeated returns or in case the company, in its absolute discretion, considers that the consumer abuses the right of return or acts in bad faith is entitled to refuse the return of the product even if the above terms and conditions are met.
In case the customer refuses to receive the parcel (s), then the company has the right to return only the value of the product. The transport costs in each case are borne by the customer. Prerequisite, to have preceded by telephone contact with us.
In the case of products to be returned in the above cases that you purchased from our online store, you should immediately notify us in writing by phone at 235 1033 807 or through the contact form on the website, with the subject “Order Return Application” stating date / document number / name / surname market within the above deadline. Provided that you receive a written return approval from vrises.gr, the address to which the products to be returned must be sent:
DIMITRIS PAPALEKSIOU SEFERI 25 KATERINI PIERIAS 60134 GREECE WITH THE INDICATION “REFUND ORDER REQUEST”
To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg broken goods, etc.). In case you find a defect you must contact our online store immediately after delivery the same day or the next business day at 235 1033 807 or via the contact form on our website.
The refund policy does not apply to defective products, which are covered by their respective warranties.
Order cancellation
The order can be canceled in the following cases: Before the order is completed, during the electronic ordering process you can “back” and remove the quantities of products from your cart by clicking on the “remove” button. An order can be canceled within six (6) hours of receipt and only if the product has not been shipped before.
For any questions on the following topics:
Has my order been shipped?
What stage is my order at?
When will I receive a product of my order that has not yet been sent to me?
Did my order never arrive?
A product is missing from my order.
Specific pieces of a product are missing.
Will I receive a receipt when I order online?
Please call us at 697 2834 993 or contact us via the contact form stating the Order Number and a contact phone number.
