Frequently Asked Questions

By selecting the product you want, from any page you can put it directly in your shopping cart by selecting the cart icon. Then by pressing “Checkout” in your shopping cart follow the simple steps to complete your order.

Finally, after you have registered your order, you will automatically be sent an order confirmation e-mail with all the necessary information for your order. This means that your order has been successfully registered in the vrises.gr systems. At any time you want, you can still see the stage of your order by logging into your account and selecting “track order” at the top of the page!

Alternatively, you can place your order by phone by calling +30 697 2834 993

Monday-Wednesday-Saturday: 08:00 – 14:30
Tuesday-Thursday-Friday: 08.00 – 14.30 & 17.30 – 20.00

i) Orders received on public holidays are served on the next working day.

It is exactly the same as the basket in normal stores. You can use the “Add to cart” button to place any product you are interested in buying there, or remove it with the Delete button. The fact that you have placed a product in the cart does not mean that you have purchased it. It’s a short process until it’s yours. You have the ability to see what you have selected and how much it costs each separately and all together.

In the online shopping cart you collect all the products you are interested in buying. Until you complete your order, you can put in or take out products. Its difference with the normal basket is that in the electronic one you can place products that you intend to buy in the future and they will remain there as long as you want. To use the vrises.gr cart you do not need to be a member. However, you can become a member and view your basket from any computer, (to become a member, log in to vrises.gr and add products to your basket. The basket is automatically saved in your account, so from any computer visit vrises.gr and you log in you will be able to see your cart, add and remove products and complete your purchases).

Yes. The prices listed on our website include the statutory VAT.

Mistakes in pricing

In any case, although we make every effort to accurately list the details, characteristics and prices of the products that we list in our online store, we cannot rule out the possibility of typographical or technical errors in product prices and characteristics.

There is a chance that an error was made when updating the product price and it shows an unusually low price. If you see such a product, please contact us before ordering this product.

Retail receipt upon delivery of the product to your location or upon receipt at our store.

Invoice if you are self-employed or a company. You have the possibility to order from vrises.gr by requesting an invoice to be issued when you are in the final step of registering your order (invoicing details).

For your convenience, you can choose to pay for your purchases with:

1. Payment via bank account:
Make a payment for your order to one of the following accounts of the Banks we cooperate with:

PIRAEUS BANK GR0201722550005255094750179
EUROBANK GR3102602100000170200958712
ΑLPHA BANK GR2801408160816002002005263
VivaPayment GR2870100000000951577057980
Beneficiary: DIMITRIOS PAPALEXIOY

and send us the copy of the bank payment order by email to info@vrises.gr the proof of deposit.

For all payment orders to another bank (a different bank from the one you make a deposit to us), in Euros or in Foreign Exchange, the costs are borne by the Customer.

2. Cash on delivery:
The products arrive via courier and you pay the price at the time of receipt plus 3 euros (cash on delivery value).
Be aware that: if you choose cash on delivery as a payment method, the delivery is made exclusively by courier and not by a transport company. Products with limited weight and volume come with Courier.

3. Use of credit card:
In this case you pay with your credit card. All cards are accepted.

The following shipping methods concern areas within Greece.

The vrises.gr online store uses five shipping methods:

Collection from the store: In the first stage of completing the order, select “Local Pickup” as the collection method. You will be notified when your order will be ready for pickup. Since after the receipt of the products, the risk passes to the Customer, the latter must check the products he receives upon receipt, as with his signature upon receipt he confirms that he has correctly received the products of his order. Collections of goods from our store take place every day from 10:00 to 14:00 & Saturday 10:00 to 14:00.

Courier: Products that have a limited weight and volume (minimum transport 3.5 euros) come with Courier.

Transportation: Products of large volume and weight come with transportation. The products are delivered to the sidewalk of your house and not to the apartment. (Delivery times are defined by the respective transport company. Indicative for Athens deliveries Monday-Friday 10:00 am – 4:00 pm).

Delivery to a carrier of your choice: In this case, our company undertakes the transport to the agency of your choice and charges you only the corresponding amount. The cost of transportation from the agency to your place is agreed and paid by you directly to the agency.

Collection from the agency: In this way you are given the possibility to collect your products from the agency in your area.

Be aware that: For each product a specially configured system calculates the exact shipping costs of the product.

Shipping times:
Orders are processed the same working day from the day of the order if they are ready for delivery and the order is placed by 2:30 p.m. Overweight or bulky products, which are ready for delivery, are sent with transport agencies to your location and you receive them in 4 to 7 working days.

The company bears no responsibility for delays in the delivery of orders due to third parties, force majeure or events.

Specifically:
We send your products via courier to all destinations (within Greece) in order to ensure their fast and safe transport and receipt. The cost varies depending on the weight and, in some cases, the volume of the product, but also its destination (continental, island, hard to reach, foreign). The courier company undertakes the shipment to the remote areas without extra charge, however it delivers the products to the post office of the area and not to the place of delivery.

For particularly heavy or bulky products, the company sends the products via transport.

The order can be canceled in the following cases: Before the order is completed, during the electronic ordering process you can “back” and remove the quantities of products from your cart by clicking on the “remove” button. Cancellation of an order can be made within 24 hours of receiving it and only if the product has not previously been shipped.